Meilleur du Chef has established a strong focus on customer satisfaction. Your continued confidence in our company is of utmost importance to us and we endeavour to maintain and strengthen this special relationship. This commitment is an integral part of our corporate values. Our main commitment is your satisfaction.
A long-term relationship with our customers
At Meilleur du Chef, our team is dedicated to help you. We guarantee the highest quality customer service. We take pride in responding to your particular needs and in providing you the best possible advice, clear and accurate information about our products and our payment and shipping options.
At Meilleur du Chef, we are commited to not sharing your personal information to third parties.
Ever-improving Services
The excellence objectives of Meilleur du Chef are closely related to customer satisfaction. Your opinions, feedback and suggestions are essential to our company; they are systematically taken into consideration and help us refine our services in order to better meet your expectations.
A Service of Excellence
Money Back Guarantee
Meilleur du Chef abides by the 'Money Back' guarantee specified in the quality charter of the French Association of Distance Selling Companies (FEVAD).
Returning Damaged or Non-Compliant Goods*
In case of a faulty item, quality problem, preparation or packaging issue or any damaged item during transport (you must notify Meilleur du Chef within 14 days after reception), we will send you a pre-paid shipping label to return the items (metropolitan France only).
If you reside outside France, please contact our Customer Service to discuss refund options of the return shipping charges.
After-Sales Service*
Cooking waits for no man! With our efficient After-Sales Service, we commit ourselves to process your request - telephone call or email - on the same working day and to provide a straightforward, objective solution.
In case of a faulty item, you will be sent a pre-paid shipping label. No further costs will be incurred. According to the type of defect, two solutions will be offered: an immediate exchange or a prompt repair of the item.
Shipping
Meilleur du Chef wants to meet all your cooking needs, even the most pressing ones! Among the most efficient in the e-commerce market, our payment and shipping services are available to you, wherever you are in the world.
Partnerships with Suppliers
Meilleur du Chef has selected suppliers based on a number of strict criteria: legitimacy, history and involvement in the culinary world.
The manufacturing of each product available on the website of Meilleur du Chef is of the highest quality and is in full compliance to all applicable hygiene and safety regulations.
Meilleur du Chef favours products manufactured in France or in the European Union. All products are perfectly in line with our company's motto and values: "Professional quality for your kitchen".
*For further information, please read our General Terms and Conditions of Sale.
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